Terms & Conditions


Your use of this Web Site is at your sole risk. To the extent permitted by law, we exclude all express or implied conditions or warranties of any kind, including any warranty that the material on this Web Site will be reliable, accurate or complete, or that your access to this Web Site will be uninterrupted, timely or secure. In particular, we do not warrant that material accessible on or through this Web Site will be free from errors, viruses, worms or other harmful code.

We are not liable to you or to any other person for any loss or damage (including any other form of indirect or consequential loss) either in negligence, other tort, breach of contract, breach of warranty or for any other reason or cause whatsoever, arising out of or in connection with Online purchases or use of this Web Site, including any loss or corruption of data, interference with or damage to your computer or any interruption, delay or failure in this Web Site. These exclusions only apply to the extent permitted by law. Our liability to you in contract, tort (including negligence), under statute or otherwise, will be reduced by the extent (if any) to which you caused or contributed to the loss or damage. This clause will apply even after this agreement has ended.

Where legislation implies any condition or warranty that cannot be excluded in these Web Site terms and conditions, we limit our liability for breach of any such implied conditions or warranties to the replacement or repair of the goods (or costs thereof) or re-supply of the services (or costs thereof).


High West Distillery is committed to protecting your privacy. This means that we do not distribute, rent, or sell any of your personal information or internet data.

We use a cookie to track your shopping cart and experience during your visit. You may experience trouble when using our site if you do not have cookies enabled. If you have your privacy settings set to high or are blocking cookies you will not be able to create a shopping cart. You can check your cookie setting in Internet Explorer via the Tools > Internet Options > Privacy. Our site requires a medium setting.  We must cooperate fully with any law institution should a situation arise where our information can be of assistance.  All credit card transactions are processed through a secure processor – no credit card information will be stored anywhere on this Web Site.


All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.  This website is owned and operated by High West Distillery. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions. All transactions through the High West Distillery Web Store will appear on your statement as HIGH WEST DISTILLERY.

High West Distillery may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in US dollars and all charges will be processed in US dollars. All prices listed apply to on-line purchases only and may not be representative of prices at any High West Distillery retail location. Prices are subject to change without notice. All items may not be available at all retail outlets. All prices listed on this website are subject to confirmation. High West Distillery will notify you by email if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order.

Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by High West Distillery on this Web Site, but High West Distillery is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site. Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided “AS IS.”  High West Distillery makes no representation or warranty whatsoever regarding the completeness, accuracy, currency, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements.


Once Payment has been received and processed, goods will be shipped. High West Distillery will use commercially reasonable efforts to ship all items within three (3) business days of order placement; however, High West Distillery will not be responsible for any delays in delivery which are beyond its control. 

All orders placed via High West Distillery’s Web Store will be shipped via UPS, or USPS for select items. All orders will have a delivery tracking number to ensure safe delivery and are subject to the shipping company’s terms and conditions.


If your order is shipped to the address you have provided and is returned to High West Distillery for any reason (unless solely due to fault/mistake of High West Distillery), including but not limited to entry of an incorrect or insufficient address, you will be refunded for the value of the merchandise only; shipping and handling will not be refunded. In such circumstances, your order will be cancelled, and you will need to re-order with correct information. Please ensure that your information is correct as entered. If your order cannot be processed due to an incorrect or insufficient mailing address being provided, you will be notified via email. You will have two (2) business days after the notification is sent to respond with a correct address or your order will be cancelled and refunded.

Ordering, Shipping, and Returns

Orders All orders placed through the Website are subject to our acceptance. We cannot guarantee that all items listed as “in stock” will ship right away, as inventory changes significantly from day-to-day. In rare cases, an item may be in stock when you place an order but, is sold out by the time we attempt to process the order. We will notify you if this happens and cancel the item from your order, or we will notify you if a shipment may be made at a later date.


We currently do not ship outside of the U.S. Please check back in the future, to see if our policies have changed.


Exchanges and returns must be made within the first 30 days of you receiving the product. Exchanges and returns must be made at the original place of purchase. Requests must be made by emailing merch@highwest.com.

EXCHANGES: For all exchanges, the item must be returned with original receipt.

ITEM RECEIVED DAMAGED: If you receive a damaged item, you may request an exchange by emailing merch@highwest.com. Evidence of any damage may be requested prior to our processing an exchange. When we confirm the item was damaged before you received it, you will be sent a return label together with the replacement item.

UNDAMAGED ITEMS: If you wish to exchange an undamaged item, the product must be returned with receipt. A return label will be mailed to you and you must return the item within 10 days of receiving the return label. Once we receive the returned item and confirm it was unused and undamaged, we will ship the replacement item. Returns: Please submit a return request to merch@highwest.com. A return label will be sent directly to you and you must return the item and receipt within 10 days of receiving return label. Refunds will be processed within 7 days of our confirmation that the item has been unused and undamaged.