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If you have any questions about the High West Online Store please send them to orders@highwestgear.com.

Our customer service hours are between 8:00AM and 5:30PM EST.

General Return Policy
We will credit you for returns accompanied by your email receipt or shipping slip receipt made within 30 days of the purchase for the price paid in the original form of payment.

The High West Distillery Online Store will accept your return of unworn, unwashed merchandise by mail unless explicitly noted in our return policy below.

Please note: High West Distillery reserves the right to update this return policy at any time and without notice. Please review the policy in its entirety each time before making a purchase.

Returning by Mail
HOW TO RETURN BY MAIL
Email orders@highwestgear.com or call 802-864-9075 to inform High West Distillery of the requested return.

On your email receipt or shipping slip receipt, clearly indicate the items to be returned. Also include your email address and preferred contact number.

Carefully pack your item(s), including the tags, in the original condition, and include your email or shipping slip receipt.

RETURN SHIPPING COSTS*
Cost of return shipping will be paid for by High West Distillery under the following circumstances:
Item is incorrectly personalized due to error of the manufacturer (please see “Personalized Items” section for more information);
Item is damaged; and/or
Item received is not item ordered (incorrect item).

Cost of return shipping will be paid for by the purchaser under the following circumstances:
Purchaser ordered incorrect size or color;
Item is incorrectly personalized due to error of the purchaser (please see “Personalized Items” section for more information); and/or
Purchaser changes preference regarding the item (purchaser no longer wishes to purchase the item, etc.).

*If item is a gift being returned by the purchaser OR the recipient, the return shipping cost policies listed above still apply.

ISSUING CREDIT FOR RETURNED MERCHANDISE
Upon arrival of the returned item(s) to High West Distillery, credit will be applied WITHIN 7 DAYS to the credit card originally used to purchase the merchandise and an email notification will be sent to the address indicated on the email receipt/shipping slip receipt included in the returned package. Depending on your credit card cycle, please allow 1-2 cycles for the credit to appear.

If the item(s) being returned is a gift item(s) being returned by the gift recipient, a store credit will be issued to the recipient and an email notification will be sent to the email address indicated on the email receipt or shipping slip receipt included in the returned package.

Returns accompanied by an email or shipping slip receipt made more than 30 days after the purchase will be credited for the item's current selling price in the form of a merchandise credit. Merchandise without an email receipt or shipping slip receipt may not be returned. Please do not remove merchandise tags until you are completely satisfied with your purchase. Purchases designated "Final Sale" are final and cannot be returned for any reason.

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